Healthcare Leaders are Transforming the Patient Experience with Technology

Patient engagement has become a hot topic as many healthcare leaders see it as one strategy to help achieve the “Triple Aim” of improved health outcomes, better patient care, and lower costs. While many healthcare provider organizations are deploying patient engagement strategies to connect with patients outside the four walls of the hospital, others are focused on improving the inpatient experience.

Senior executive leaders at the University of Iowa Health Care, the Iowa City-based health system that includes the 800-bed UI Hospitals and Clinics, saw an opportunity to leverage patient engagement technology solutions to support its patient experience initiatives, with a specific focus on pediatric patients.

In July 2015, health system leaders worked with Oneview Healthcare, a healthcare technology company headquartered in Ireland and with offices in Chicago, to pilot the company’s interactive patient engagement and clinical workflow solution in a unit of the UI Children’s Hospital. At the time, health system leaders were planning and designing a new children’s hospital and wanted to test out the patient engagement technology with the idea of potentially deploying it in the new facility.

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